CLOUT
Help & FAQ
Answers to the most common questions about CLOUT
How do I get paid?
Connect your Stripe account from Settings and complete onboarding. You can accept payments only after Stripe enables charges and CLOUT enables payment acceptance.
When does my money arrive?
Payout timing depends on your connected Stripe account, verification, and any holds or disputes. Check your Stripe dashboard for the actual payout schedule and status.
Can I get paid instantly?
Instant payouts may be available for eligible Stripe accounts. Check Stripe for eligibility, current fees, and timing before relying on them.
What are the fees?
The current platform fee is 4.9% + $0.30 per successful payment. Your dashboard shows an estimated amount after the platform fee; actual payouts, refunds, disputes, and Stripe adjustments may differ. Check your Stripe account for settlement details.
How do I issue a refund?
Buyers can submit a refund request from their private order page. This does not issue a refund. Review the request in Orders and contact support to arrange an authorized Stripe refund and confirm any transfer or fee reversal. See our
Refund Policy.
How do I handle disputes?
Check both your CLOUT order history and Stripe account for dispute status and deadlines. To handle disputes:
- Respond promptly with evidence of service delivery
- Provide any communication records with the buyer
- Submit your response through Stripe's dispute management
Maintaining good communication with buyers and delivering quality services is the best way to prevent disputes.
How do I delete my account?
You can close your account from Settings. Your public profile and services are removed from view and active sessions are revoked. Paid order, transaction, and dispute records are retained for accounting and support; a Stripe account must be managed separately through Stripe.