Refund Policy

Last updated: September 29, 2026

1. Refund Responsibility

Buyers can submit a request from their private order page. The seller and platform support review the order and coordinate any authorized Stripe refund. Submitting a request does not issue a refund. Kivola does not provide the services listed by sellers.

2. Platform Fees

A refund does not automatically reverse a platform fee or the seller transfer. Fee treatment depends on the payment and authorized Stripe refund/reversal steps; support must confirm the outcome before representing the amount as refunded.

3. How to Request a Refund

If you are unsatisfied with a service you purchased:

• Submit the request through your private order page or contact support with your Stripe receipt
• Clearly describe the issue and your desired resolution
• Allow time for review. A response or refund is not guaranteed within a fixed period.

4. Chargebacks and Disputes

If you are unable to resolve a dispute directly with the seller, you may file a chargeback with your payment provider (credit card company or bank). Please note:

• Chargebacks should be a last resort after attempting to resolve the issue with the seller
• Filing a chargeback may result in the seller's account being reviewed
• Fraudulent chargebacks may result in the buyer being banned from the platform

5. Seller Obligations

Sellers on Kivola are expected to:

• Deliver services as described in their listings
• Respond to buyer inquiries in a timely manner
• Process reasonable refund requests fairly

6. Contact

For questions about this refund policy, support contact details are currently unavailable.